After sales Service back up is of paramount importance for any client when purchasing a new or used machine and our reputation has been built on this key principle.
Our clients are assured of highly trained service back up, any machine down time is expensive and time cannot be replaced, this is why we strive to be onsite within the least time possible to remedy any fault.
Are you unhappy with the support you get for your machine? Our engineer's are not only able to look after the machinery we supply but also other die-sink, drill and wirecut EDM machines. Why not call us to see what we can do for you, we will be happy to help if we can.
We stock a large selection of mechanical, electrical & electronic spare parts (as well as all of the wire cut and drill wear parts) for the machines we sell.
This gives our clients rapid response times for the vast majority of breakdowns, where we do not stock the more common spare parts we endeavor to obtain these from the manufacturer with the utmost haste, our reputation is built on the service we provide to our clients.
For many clients Accreditation can mean stringent checks on a machine's performance to ensure continued certification.
Our annual multi point verification package ensures our clients machine's comply and thus certification, performance, productivity and quality are assured.
Warranty & Contracts
All of our new machine sales are backed with a 12 months warranty for Parts & Labour (UK sales) or 12 months Parts (Export sales).
This obviously gives peace of mind during this period, for further peace of mind after this period why not take out one of our service contract packages.
Planned preventative maintenance with a Service Contract takes all the stress and problems out of having an unexpected machine break down, why wait for your machine to break down before having it repaired?
Why not ask us about our Service packages, keep your machine in tip top condition, after all, who needs the pressure and stress !!!